Privacy Policy

Feedbyte (“Feedbyte,” “we,” “us,” or “our”) provides an operational customer feedback platform that helps organizations capture, analyze, and act on feedback across their locations and stations. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, kiosks, and related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

We collect the following categories of information:

• Account information. Name, email address, password, organization details, and role information you provide when creating or managing an account.
• Feedback and survey responses. The responses, ratings, comments, and optional voice recordings that respondents submit through surveys, QR codes, and kiosks. These may be submitted anonymously or with contact details, depending on how a survey is configured.
• Device and usage data. IP address, browser type, device identifiers, kiosk device information, pages viewed, and interactions with the Services, collected automatically through logs and similar technologies.
• Cookies and similar technologies. We use cookies and local storage to keep you signed in, remember preferences, and understand how the Services are used.

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Process and analyze feedback so organizations can measure sentiment and improve operations;
• Authenticate users, secure accounts, and prevent fraud or abuse;
• Send service-related communications, notifications, and alerts;
• Monitor and improve the performance, reliability, and features of the Services; and
• Comply with legal obligations.

We do not sell your personal information. We may share information in the following limited circumstances:

• With your organization. Feedback and account data is made available to the organization that operates the relevant surveys, locations, and stations.
• Service providers. With vendors who perform services on our behalf (such as hosting, analytics, and communications), bound by confidentiality and data-protection obligations.
• Legal and safety. When required by law, regulation, or legal process, or to protect the rights, property, or safety of Feedbyte, our users, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected. When information is no longer needed, we take steps to delete or anonymize it.

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict its processing, and to object to certain uses. You may also have the right to data portability and to withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. Some requests may also be directed to the organization that controls the relevant data.

The Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Your information may be processed and stored in countries other than the one in which you reside. Where we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may be communicated through the Services or by other means. Your continued use of the Services after an update constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@feedbyte.io.